Pre-Order Information & FAQ

Frequently Asked Questions about placing a 'Pre-Order' for a sixthreezero bicycle.

Since the response to the Global Pandemic in mid-March, bicycle demand has increased significantly as it is an outdoor activity and one of the few things that people across the country could enjoy during this time in human history.
We have sold out of many of our models, and we are currently offering an option to "Pre-Order" incoming inventory from our factories. This is a program we have employed so that riders who truly are looking for a new bicycle to ride during these historic times.

HOW PRE-ORDERING A BICYCLE WORKS

In the most basic sense, it is a reservation on future inventory yet to be ready for sale to riders. On the product page of the bike you wish to order, you will either see a button to "Notify Me When In Stock" or to "Pre-Order" the bicycle. If the "Add To Cart" or "Buy It Now" buttons are active, your bike is in immediate stock and will usually ship within 3-5 business days.

If the "Notify Me When In Stock" button is present, this means that we do not have reliable delivery dates available, so we don't make the promise that we will ship on a specific date, when in fact we do not have verification that it will. The best thing to do is to sign up for the email notification when it is shown on the product page of the bicycle you would like to order.
Please note, when you receive a stock notification, it may very well be a notice that "Pre-Order" is now available for the specific bicycle you are interested in.

These are examples of how the pre-order and the notifications buttons will appear on the product page:

We do not make products available for pre-order unless we have a verified delivery date. If the "Notify Me When In Stock" button is present, this means that we do not have reliable delivery dates available, so we don't make the promise that we will ship on a specific date, when in fact we do not have verification that it will. The best thing to do is to sign up for the email notification when it is shown on the product page of the bicycle you would like to order. 

Please note, when you receive a stock notification, it may very well be a notice that "Pre-Order" is now available for the specific bicycle you are interested in.

 

What happens when a Pre-Order has been placed?

After your order has been placed, your order will be put in line with the pending orders for the bike you have chose. We will be emailing you weekly with updates to your expected shipping date and if it changes. You are always welcome to contact us at theteam@sixthreezero.com for a status update on your order. Orders are processed in chronological order, meaning that the oldest outstanding orders will ship first.

  

Why do you collect full payment for a product that you do not have in immediate stock?

  

Are the expected shipping dates accurate, and are they subject to change?

Our expected shipping dates are always subject to change, and we communicate with our customers whenever we receive notifications of delays and determine when the next available shipping date will be. 

Our shipping dates are all estimated with all the available information from our production facilities and from the shipping companies.

As we have been employing this option on sixthreezero.com, we have experienced some delays in shipping due to logistical limitations caused by COVID19 distancing restrictions, supply chain limitations, and shipping capacities for our domestic carriers (FedEx, UPS, etc…) 


SHIPPING TIME ESTIMATES

Standard orders are taking 3 - 5 Business days to ship, and another 5 - 7 business days for transit time. For a total of 8 - 12 business days total lead time to you.
Custom orders are currently unavailable due to our limited inventory.
Warranty parts are taking 10-15 business days to process and 5 - 7 business days transit time for a total of 15 - 22 business days lead time to you.
For Customer Experience, it is taking us approximately 24-48 hours to respond to emails and live chats.

Customers are always encouraged to check in on their order for expected shipping dates by inquiring here:

Order Tracking Information Request 

     

    Please message us at theteam@sixthreezero.com if you have any further questions.

    Sale

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    BodyFit 

    Body Fit is a unique fitting experience that determines if this bicycle will fit your body.
    We developed our own proprietary algorithm that will factor in your height and weight to each fitting answer. Our algorithm is concerned with making sure you are fitted to a bike that will provide you maximum comfort. Our number one goal is your comfort.
    BodyFit ME
    After entering your height and weight.
    Click the BodyFit ME button.
    BodyFit
    If you see this box appear it means the bike is a perfect fit for your body.
    Not a Fit
    If you see this box appear it means the bike is not a fit for your body.
    If this bike is not a fit, your body measurements will be saved in our system, so you can browse to other product pages and they will automatically tell you if they fit.